Bin repairs and replacements

If your bin or box is damaged, stolen or missing you can order a new one or get your old one repaired.

The standard waiting time for a bin or box replacement or repair is 20 working days.

Where possible we will try to mend bins which have superficial damage, such as broken wheels or a broken lid.

If you need your bin to be fixed or replaced please complete the form below and ensure that your bin is left at the boundary of your property so that it is easy for us to find.

If you are a developer and you need to order multiple bins you’ll need to contact us.

Please note: We do not replace dirty bins, it is your responsibility to keep your bins clean.

Each property is given two green boxes however you can order more if you require them.

Hessian sacks are available to replace the brown wheeled bin for compost garden and food waste.

If you wish to have a bin or recycling box removed from your property please fill out the form below and ensure that your bin or box is left at the boundary of your property so that it is easy for us to find.


You can purchase an additional brown bin for a cost of £90, to do so you will need to contact us directly.

Where there are 6 or more residents in a property or a medical need that results in increased waste, you can request an additional bin.

Where a property is unable to store a wheeled bin we will deliver two rolls of black sacks a year.

If you have not received your black sacks, please contact us to let us know

Black sacks will only be delivered to properties which do not have a green wheeled bin and which are setup to receive the black sack collection service.

What do I do with my refuse and recycling in the meantime?

If you're waiting for a new bin to be delivered then you can put your household waste out for collection in black sacks and recycling in a suitable container such as a cardboard or plastic box.

You can do the same if your bin is broken and unusable. If your bin is broken and you can still use it, continue using it as normal.

If you're waiting for a bin repair, please leave it at the boundary of your property or visible from the road.

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